Family-Owned Car-Rental Enterprise Puts the Emphasis on Service
Voyager Rent-A-Car puts the focus on exceptional customer service. The family-owned, 100% Barbadian enterprise has grown steadily and now offers a wide range of services in addition to car rentals, including vacation and executive rentals, airport transfers, guided tours, chauffeur-driven vehicles and more. Ricardo Blenman, Managing Director, explains, “We are looking to expand our travel services.”
Like many Barbados-based companies whose clientele is largely from abroad, Voyager Rent-A-Car gets around 75% of its business through its web site. UK travelers account for around 40% of the company’s customers, followed by visitors from Canada, the US and other countries. “The Internet is everything for our island, and we are in the process of improving and strengthening our online presence,” Mr. Blenman points out. His sister
Rose-Ann handles web services for the company while his mother also plays a role in Voyager Rent-A-Car’s daily operations.
Making visitors feel at home
Voyager Rent-A-Car gets its competitive edge through its personalized customer support and its in-depth understanding of Barbados. Mr. Blenman says, “We go the extra mile and spend a lot of time telling our customers about things to see and do on the island. We answer all their questions and work hard to make them feel at home here.” Voyager Rent-A-Car has an up-to-date fleet of Toyota, Nissan, Mitsubishi and other vehicles, including vans and trucks on request.
Mr. Blenman praises his employees, who have had many years of experience with the company. He says, “This is a family-owned business with loyal employees and we treat our customers like family members. We will continue to focus on service and to create positive change here in Barbados. Our goal is to expand our services and to be the island’s number one car-rental company.”