The Suez Serviced Studios
The Suez Serviced Studios Makati
Interviewee: Rafael Perez, President
There’s a new hotel in Makati that has attracted business and leisure travelers from abroad and also from the Makati Central Business District, just a five-minute walk away.
New and very clean, The Suez Serviced Studios Makati offers 36 rooms at rates that are a tad below competition.
“If you go to our website (www.thesuez.com), you will see that our ratings are quite high: 82% positive for TripAdvisor, 7.7 for Agoda, and 8.0 for Booking.com because of our rates plus our service and, as some say, ‘immaculately clean’ rooms,” said Raffy Perez, president of The Suez.
Guests keep coming back and are spreading the word.
“For instance, we had one UN executive early on. Apparently he was happy with The Suez because his colleagues started staying with us as well,” Perez said.
A key reason, Perez surmised, was the guest’s experience.
“He made an advance booking with us at $60 per night for about two weeks. But that same day, as we were new, we decided to gift our guests with a full-blown promo. We slashed the rate to $45 per night. When the guest arrived, we said we were giving him a rebate for the difference.
“In all our family businesses, we make sure we do not earn more than we deserve. We prize honesty and I think this will help The Suez moving forward,” Perez said.
The Suez has a welcoming lobby. Gleaning white tiles and the warmth of old Philippine hardwood on the walls and on furniture are this boutique hotel’s way of easing weary travelers into their temporary home in the Philippines. A pocket garden beckons smokers. The courteous staff never fails to earn praise.
“One can now easily get information about the The Suez from its previous guests through their digital comments. I encourage people to visit website to read the testimonials,” Perez said.
He is especially proud of all the custom-made mattresses that make up The Suez’s popular beds. Particular about comfortable beds, Perez spent time and money to cobble together a combination of hard and soft foam materials, resulting in beds as comfortable as those found in five-star hotels. Some guests have even asked if they could buy beds from The Suez!
The hotel embraces an eco-friendly perspective, from the energy-saving LED bulbs lighting the entire hotel to the inverter air-conditioned system and elevator.
The rooftop has a modest restaurant and bar that strives to give guests a home-resort feel by the melding of old Philippine hardwood, plants, and open air. At night, the well-lit skyline of the city is always a topic among the habitues.
“In sum, we offer competitively priced rooms with great quality, and a hospitable team. We want each guest to feel the hotel and its staff are there to serve in the best way possible. Here, we put a face on Filipino hospitality. If the guests are happy, we are happy,” he said.
Perez takes pains to ensure that his hotel never fails its guests and invites travelers to try The Suez with this one-liner: “Check our website, the comments, the rates, the honest pictures, and most likely you’ll click the book button. See you!”